Skip to content
OctalHQ
Not sure what you need yet?Scope your system

Security, data & exit

Who owns your data, where it lives, and what happens if we disappear. The short version: your data is yours, and leaving is a decision you can make at any time.

First draft · pending sign-off5 sections · 1 min read

The short version

  • Your data is yoursEvery record, from the first day, never licensed back to you.
  • Hosted in AustraliaBy default, on infrastructure we can name and you can audit.
  • Leave whenever you likeYour data out on request, in a structured format you can actually use.
  • It survives usHosted in your name, your credentials, and all of your data handed over.

Every question on this page comes down to the same one: what happens to your business if something happens to us? These are the answers we give before anyone asks.

Who owns the data?

You do. Every record, file and piece of history in your system is your property from the first day, not licensed back to you. We do not hold your data hostage to a subscription.

Where does the data live?

Australian-hosted by default, on infrastructure we can name and you can audit. If your industry has a residency requirement, tell us during the diagnosis and it becomes a design constraint rather than a surprise.

How do I get my data out?

On request, at any time, in a structured format you can actually use, not a PDF dump. This is a standing commitment, not a goodwill gesture at the end of a relationship.

What happens if you disappear?

  • The system keeps running, hosted in your name.
  • You hold the credentials to every service it depends on.
  • All of your data is handed over in full, in a structured format, so you can carry on without us.

Who can access it, and how are changes controlled?

Access is role-based and least-privilege by default. Changes to a live system go through a review step, and we keep a record of what changed and when.

Back to the top

More on trust